Shipping Policy
Last Updated: [20251014]
1. Shipping
- Processing Time: Orders are processed
within 1-3 business days (excluding weekends and holidays) after payment
confirmation.
- Shipping Methods & Delivery Times: We
offer various shipping options (e.g., Standard, Expedited). Delivery times
are estimates and begin from the date of shipment, not the date of order.
They do not include customs clearance delays for international orders.
- Standard Shipping: 5-10
business days.
- Expedited Shipping: 2-5
business days.
- International Shipping: 7-21
business days (varies by destination).
- Shipping Costs: Shipping costs are
calculated at checkout based on the destination, weight, and selected
shipping method. We may offer free standard shipping on orders over a
specified amount.
- Shipment Confirmation & Tracking: You
will receive a shipment confirmation email with a tracking number once
your order has shipped.
- International Orders & Customs: You
are the importer of record and are responsible for any import duties,
taxes, and customs clearance fees. These charges are not included in the
item price or shipping cost.
2. Returns & Refunds
Due to the nature of collectible trading card products, our return policy is
strict to ensure fairness for all customers.
- Eligibility for Returns:
- We accept returns only for
items that are significantly not as described (e.g., a card
graded as "Near Mint" arrives in "Heavily Played"
condition) or for damaged/defective items upon arrival.
- We do not accept returns for "change of
mind," buyer's remorse, or for any opened product (including single
cards, booster packs, or decks). All sales on opened products are
final.
- Return Process:
- Contact Us: You must contact our customer
service team within 7 days of delivery to initiate a return
request. Provide your order number and detailed photos/video evidence of
the issue.
- Approval & Shipping: If your return
is approved, we will provide a Return Merchandise Authorization (RMA)
number and return instructions. Return shipping costs for eligible
returns will be covered by us.
- Inspection & Refund: Once we receive
the returned item and verify the issue, we will process your refund to
the original payment method within 5-10 business days. Alternatively, you
may request an exchange or store credit.
- Non-Returnable Items:
- Any opened or used product (single cards,
opened booster packs, opened deck boxes).
- Digital products.
- Items damaged due to customer misuse.
3. Cancellations
You may request to cancel an order within 24 hours of placing it, provided it
has not yet entered the "Processing" stage. Contact us immediately.
We cannot guarantee cancellation for orders already being prepared for
shipment.
4. Missing or Damaged
Packages
- Lost in Transit: If your tracking
information shows no movement for an extended period, please contact us.
We will investigate with the shipping carrier.
- Damaged on Arrival: If your package
arrives damaged, please contact us within 48 hours of delivery with photos
of the damaged package and contents. We will work with you to resolve the
issue.
5. High-Value Orders
For high-value singles and orders, we strongly recommend
selecting shipping insurance at checkout. We are not liable for
packages lost or damaged in transit if insurance was declined.
6. Returns and Disputes
6.1 Returns are subject to the return policy specified by the seller in the listing.
6.2 If an item differs significantly from its description, the buyer may be eligible for a refund, subject to review.
7. Prohibited Activities
7.1 You must not use the website to engage in any of the following:
- Making fraudulent or false bids.
- Listing counterfeit, stolen, or prohibited items.
- Violating any applicable laws or regulations.
7.2 We reserve the right to remove non-compliant listings or suspend users who engage in prohibited activities.